Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
How we use collected information
LumNZ Ltd collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Delivery and Returns Policy
Return of Products purchased from this web site.
If goods are in stock delivery will shipped within 2 business days. Typically next business day
Delivery is typically 2 – 3 business days for North island main centers
3-5 Business days elsewhere.
Extra Large shipments fall outside of these parameters. Please contact us to discuss.
Overnight or Saturday delivery at extra cost. Please contact us.
No guarantee is implied or expressed on shipping time as shipping is handled by 3rd party couriers.
Out of stock.
Client will be advised of expected delivery date and given the option of waiting for the product or cancelling the order.
Refunds will only be made to the original purchaser through the payment Authority where the original purchase was made.
Where the Products are faulty or damaged we will either replace the products or repair the product under our guarantee.
All Products returned must be returned in their original unused condition, specifications and packaging, along with any accompanying accessories/Guarantees/Instructions together with the invoice and/or packing slip accompanying the Products.
Restocking fee of 25% applies to goods returned for credit.
Where the Products arrived damaged by the delivery company, immediately contact the delivery company.Within 24 hours email firstname.lastname@example.org stating the nature of the damage. Pleas take pictures of the unopened package ans well as the damaged product.
Warranties are on a Back to Base basis.
Problems regarding your order? – You may contact email@example.com or go to our contact us page